Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, business name, email, phone number, and billing details when you create an account or request a demo. We also collect data generated through your use of Slingshot, including leads, contacts, conversations, pipeline data, and activity logs. Automatically collected technical data includes IP address, browser type, device information, and usage analytics.

2. How We Use Your Information

We use your information to provide and operate the Slingshot platform, process payments, send service-related communications, provide customer support, improve and develop features, ensure security, and comply with legal obligations. We do not sell your personal information to third parties for their marketing or promotional purposes.

3. End-User and Customer Data

As a Slingshot user, you may input contact information for your own customers and leads. You are responsible for ensuring you have obtained proper consent to collect, store, and process that data in accordance with applicable privacy laws. Slingshot processes this data on your behalf as a service provider.

4. Data Sharing

We may share your information with trusted third-party service providers and subcontractors who help us operate the platform (e.g., payment processors, hosting providers, analytics tools), all of whom are bound by confidentiality obligations and may process information only as necessary to provide services on Slingshot's behalf. We may also disclose information when required by law or to protect our rights and safety. Personal information is not sold to third parties for marketing. Mobile phone information is not shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never shared with third parties or affiliates for their marketing or promotional purposes.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute protection against all threats.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. After account termination, we may retain certain data for a limited period to comply with legal obligations or for legitimate business purposes such as dispute resolution.

7. Cookies and Tracking

Slingshot uses cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect platform functionality.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to object to certain processing. To exercise these rights, contact us using the information below.

9. Marketing Communications

With your consent, Lavahot Holdings LLC DBA Slingshot may send marketing emails regarding product updates, educational content, services, special offers, and other relevant communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email. Unsubscribing from marketing emails does not necessarily prevent us from sending transactional, account, billing, security, or other service-related emails.

10. SMS Messaging & Mobile Information

Lavahot Holdings LLC DBA Slingshot may collect your mobile phone number and SMS consent information when you request information, submit a form, schedule an appointment, create an account, communicate with us, or otherwise voluntarily opt in to receive text messages. If you provide consent to receive SMS messages from Slingshot, we may use your mobile number to send communications consistent with the consent you provided, including appointment confirmations and reminders, customer service communications, service or account updates, follow-up messages, and, where separately authorized, marketing or promotional messages. Message frequency may vary. Message and data rates may apply. You may reply STOP to any SMS message to opt out. You may reply HELP for assistance or contact us at (833) 891-3334. SMS consent is voluntary and is not a condition of purchasing goods or services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in data and consent are specific to Slingshot and will not be sold, rented, transferred, or provided to third parties or affiliates for their own marketing or promotional purposes.

11. Children's Privacy

Slingshot is a business-to-business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

12. International Data Transfers

Your data may be processed and stored in countries other than your own. We take appropriate measures to ensure such transfers comply with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated with reasonable notice. Continued use of Slingshot after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your data, please reach out through our contact page or email support@poweredbyslingshot.com and we will respond promptly. For SMS-related questions, call (833) 891-3334.