Reach Customers Where
They Actually Respond.
Send and receive customer SMS from Slingshot — with every message connected to the customer's record.
Texts live on personal phones. That's a problem.
When salespeople text customers from their personal phones, those conversations leave with the employee. There's no record, no visibility, and no way for the rest of the team to pick up the conversation. Two-way texting in Slingshot keeps every message in the system — connected to the customer, visible to the team, and part of the permanent record.
How this feature helps.
Send from Slingshot
Text any contact directly from their CRM record or the unified conversations inbox.
Customer replies
When the customer responds, the message appears in Slingshot — not on someone's personal phone.
Connected to the record
Every text is logged in the customer's conversation history, alongside emails, calls, and chats.
Automate as needed
Add SMS to any automation workflow — new lead response, appointment reminders, estimate follow-up, and more.
What this means for your business.
Full visibility
Every text message is visible to the team and connected to the customer record.
Higher response rates
Customers respond to texts far more often than emails or phone calls.
No personal phones
Keep business communication on business tools — not on employee personal devices.
Automated campaigns
Send bulk SMS for reactivation, promotions, or appointment reminders.
Mobile access
Send and receive texts from the Slingshot mobile app, not just your desk.
Conversation context
See the full text history alongside email, phone, and chat in one timeline.
This feature works with the rest of Slingshot.
Frequently Asked Questions
Yes. Two-way texting means customers can reply, and their responses appear in Slingshot — connected to their record and visible to your team.
Yes. You can send SMS to filtered segments of your database for reactivation, promotions, appointment reminders, or any other campaign.
Yes. All text conversations live in Slingshot, not on personal phones. If an employee leaves, the conversation history stays with the customer record.
Yes. SMS is a standard action in Slingshot automations — you can send texts automatically as part of any workflow.
See Slingshot in action.
Book a personalized demo and we'll show you how Slingshot connects your leads, follow-up, pipeline and attribution.
Book a Demo →